At Golden Rhino Games, we require all players to pre-register for events they plan to attend. Walk-ins will not be accepted for major events and tournaments unless specifically stated otherwise. This policy ensures we can reserve the appropriate space or cancel the event if necessary.

Event Pre-Registration and Cut-Off Period

: Players must register for events no later than 48 hours

prior to the event start time. This cut-off period gives us the necessary time to make arrangements, allocate space, and ensure the event can run smoothly on busier days.

Event Minimum Attendance and Cancellations: Minimum Attendance : Most events require a minimum of 6 players to proceed. For doubles events, the minimum is 12 players.

Cancellation Notice

: If we do not have enough pre-registrations by the

close of business the night before the event, the event will be canceled.

Space Reallocation

: When an event is canceled, the reserved space will be opened to the public or allocated to another event.

Refund and Ticket Options for Canceled Events: If an event is canceled due to low attendance, pre-registered players will be given the following options:

Full Refund

: Players can opt for a full refund of their event ticket (note that refunds are only available when an event is canceled).

Store Credit

: The event ticket cost can be transferred into store credit. (note that Store credit cannot be used for other events or game fees).,

Event Ticket Transfer

: The cost of the event ticket can be applied toward another event of equal or greater value.,

Response Window

: Players must choose one of these options within 24 hours of the event cancellation notification. If no selection is made, the ticket will be automatically refunded. For tickets paid in cash, refunds will be issued as store credit.

Standard Ticket Refund Policy Golden Rhino does NOT do returns or refunds on event tickets. We are willing to switch your event ticket to another event of equal value. Exchanges for event tickets must be done 3 business days in advance from both events. Tickets cannot be exchanged more than once. Thank you for your understanding and cooperation in helping us run successful and organized events!